About Conciergr
Conciergr answers WhatsApp enquiries for tuition centres, swim schools, dance studios and other class-based businesses, in seconds, day or night. The business connects its own number and keeps its prices and timetable in a Google Doc and Sheet; Conciergr answers only from them and hands anything it can't answer to a person on the team. It was built alongside tuition and enrichment centres in Singapore, and today it answers parents across 35 business locations.
What Conciergr does
Front Desk: every enquiry answered, at any hour
Fees, timetables, availability and policies are answered in seconds, in the business's own tone, in whatever language the customer writes in, voice notes included. The parent who messages at 9pm gets an answer at 9pm, so they book with you instead of the business that replies on Thursday.
Follow-Up Nudges: the enquiries that went quiet, brought back
An enquiry that hasn't booked gets one polite nudge the next day, while the interest is still warm. After a trial or first visit, the customer is checked in with at 1, 4 and 8 days unless they have signed up or written back. That's the follow-up a busy front desk means to do and rarely has time for.
Bookings: trial classes booked inside the chat
The assistant takes down who's coming and which class, confirms on the spot, emails the booking to the business and reminds the customer the day before. A business that already uses a booking system can send customers its own booking link instead.
Review Engine: more Google reviews from happy customers
Customers who have paid, for a trial or to join, are asked for a Google review ten days after their visit, once, with the right link for their branch.
Know Your Pipeline: where every enquiry came from and where it stopped
Every enquiry is logged: what was asked, who booked, who enrolled and where the rest stalled. The owner sees conversion by branch.
What makes Conciergr different
Figures for other products are from each vendor's own pricing page, checked on 24 September 2026, unless the source is named.
One flat price, with nothing counted
Front Desk is £49 a month for unlimited conversations, so your busiest month costs the same as your quietest. respond.io prices by monthly active contact (its Growth plan is $159 a month on annual billing for 1,000 contacts, then $12 per extra 100), and Wati, ManyChat and SleekFlow also price by contacts. On Wati, AI and automated replies pause once a plan's contact limit is reached.
The assistant is included, not an add-on
Every Conciergr plan answers with the assistant from day one. Wati sells its AI assistant, Astra, as an add-on of $79.20 to $99 a month, and only on its Pro plan and above; respond.io's entry Starter plan does not include its AI agents.
Your own documents are the brain, and edits go live in minutes
The assistant answers from a Google Doc and a Google Sheet in your own Drive. Change a price or a timetable there and the assistant follows within minutes. Wati, ManyChat and SleekFlow learn from uploaded files, web pages or typed answers that have to be retrained or rescanned by hand after a change, respond.io takes uploaded files and links but not Google Sheets, and Meta's own Business AI learns from your Facebook Page, website, past chats and uploaded files, with no link to a live Doc or Sheet.
Money back on a wrong answer
Every reply is logged with the section of your documents it came from. If a reply ever states something about your business that your documents don't support, that month's subscription is waived. The full terms are in the Terms of Service.
Month-to-month, with a trial of everything
Every new customer gets 30 days of the full Everything plan, and a business that never picks a plan continues on Front Desk, the lowest-priced one. There is no contract and no setup fee, and setup comes with a guarantee: if the assistant isn't answering real customers within 14 days of the number being connected and the documents checking out, we work with you free until it is. SleekFlow, by comparison, charges S$1,299 for its optional 60-day onboarding on plans below Premium.
Longer comparisons: respond.io alternatives, Wati alternative, ManyChat alternative, SleekFlow alternative and Meta Business AI vs a WhatsApp chatbot.
How it compares, at a glance
| Conciergr | respond.io | Wati | ManyChat | SleekFlow | Meta Business AI | |
|---|---|---|---|---|---|---|
| How it's priced | Flat monthly feeYour bill doesn't grow with your enquiries | Monthly active contacts plus seats | Monthly active contacts | Contacts | Monthly active contacts plus users | Per use (per token) |
| Entry plan with AI | £49 a month, AI included | Growth, $159 a month (annual) or $199 (monthly) | Astra AI add-on, $79.20 a month (annual) or $99 (monthly), on top of a Pro plan; not available on Growth | Pro, $29 a month (annual); WhatsApp starts on Pro | Pro, S$199 a month (annual) or S$269 (monthly), AI agents included, plus S$19 a month per number | About 4 to 5 US cents a message (as reported by Wati, 7 Aug 2026) |
| When you get busier | Same price, no capsTerm-start rushes and open days cost nothing extra | $12 per extra 100 contacts; AI credits metered | AI and automation pause over the contact limit; extra AI credits $20 per 1,000 | Pay more as contacts grow | A higher tier once you pass 500 contacts | Costs rise with every message |
| What the AI answers from | Your Google Doc and Sheet, liveChange a fee in your Sheet and the answer changes within minutes | Uploaded files and links, no Google Sheets | Uploaded files, web pages and typed Q&A; retrained by hand after a change | Typed text and web links; file upload listed as coming soon | Uploaded files, web pages and typed answers; pages rescanned by hand after a change | Your Page, website, past chats and uploads |
Who uses Conciergr
- Tuition and enrichment centres, from single-room centres to multi-branch chains
- Swim schools answering parents about levels, pools and waiting lists
- Dance studios running trial classes and term enrolments
- Phonics, language, music and other class-based schools
- Owner-led businesses whose customers enquire on WhatsApp, in the United Kingdom, Singapore and beyond
Live today across 35 business locations, with 8,300+ customer questions answered on WhatsApp so far.
What those conversations show about when parents write and how long they wait: WhatsApp enquiry statistics 2026, our own research with its method.
The team behind Conciergr
Joshua Wong, founder. Conciergr was founded in Singapore in 2026 by Joshua Wong, who runs LONUT, a small software studio. It started as the WhatsApp assistant for a Singapore tuition chain whose front desks could not answer parents mid-lesson, and grew into a product as more tuition and enrichment centres asked for the same thing.
Founder-led. The person who built Conciergr answers every email, so the answer comes from someone who knows the product line by line. Joshua is on X as @joshuawwy. He has no LinkedIn account, so a LinkedIn profile in his name isn't him.
How Conciergr works
Setup in three steps
- Connect your WhatsApp number through Meta's official sign-up, keeping the WhatsApp Business app on your phones.
- Put your prices, timetables and policies into a Google Doc and Sheet from our templates.
- Switch the assistant on in your Portal when it reads right.
It answers from your documents within minutes, and setup is guaranteed within 14 days.
Your team stays in the loop
Every conversation appears in your WhatsApp Business app, and staff can step in at any time. When a customer needs a person, your team gets an alert on WhatsApp with the conversation in full. Phone calls still ring your phone, as always.
Talking to us
Email hello@conciergr.com and you'll get a reply within one business day, Singapore time, from the founder. Every setting (tone, opening message, branches, handover numbers, plan and billing) lives in your Portal, so changes never wait on us.
Key facts
| Company name | Conciergr (provided by LONUT, UEN 53462899X) |
|---|---|
| Type | Software as a service: an always-on WhatsApp receptionist (AI assistant) for class-based businesses |
| Founded | 2026, Singapore |
| Founder | Joshua Wong |
| Headquarters | Singapore |
| Website | conciergr.com |
| Core offering | Answers WhatsApp enquiries in seconds, 24/7, on the business's own number, from a Google Doc and Sheet the business owns |
| Pricing | Front Desk £49 a month; modules £29 each; Everything £149 a month. Full pricing |
| Contract terms | Month-to-month, cancel any time in the Portal; 30-day trial of everything; annual billing gives two months free; no setup fee |
| Services | Front Desk, Follow-Up Nudges, Bookings, Review Engine, Know Your Pipeline |
| Communication | Email (hello@conciergr.com), a reply within one business day, Singapore time; self-serve Portal |
| Notable clients | Tuition and enrichment centres in Singapore, including a multi-branch tuition chain (clients are named only with their permission) |
| Locations served | 35 business locations, live count |
| Questions answered | 8,300+ customer questions answered on WhatsApp |
| Research | WhatsApp enquiry statistics 2026: when parents start conversations and how long they wait for a first reply |
| Competitors | respond.io, Wati, ManyChat, SleekFlow, Meta Business AI |
| Social | Founder on X: @joshuawwy (no LinkedIn) |
Frequently asked questions
What is Conciergr?
Conciergr is an always-on WhatsApp receptionist for tuition centres, swim schools, dance studios and other class-based businesses. It answers customer enquiries in seconds on the business's own number, from a Google Doc and Sheet the business keeps, and hands anything it cannot answer to a person on the team.
How much does Conciergr cost?
Conciergr's Front Desk plan is £49 a month for unlimited conversations, with the assistant included. Each extra module is £29 a month, and the Everything plan is £149 a month. Every new customer starts with a 30-day trial of everything, and annual billing gives two months free.
What services does Conciergr offer?
Conciergr offers five services: Front Desk, Follow-Up Nudges, Bookings, Review Engine and Know Your Pipeline. Front Desk is the base plan, and the other four are modules added one at a time or together in the Everything plan.
Who founded Conciergr?
Conciergr was founded in Singapore in 2026 by Joshua Wong and is provided by LONUT (UEN 53462899X). Conciergr is founder-led: the person who built it answers every email.
How is Conciergr different from Wati or respond.io?
Conciergr is one flat monthly price with the assistant included and nothing counted, while Wati and respond.io price by monthly active contacts. It answers from a Google Doc and Sheet you already keep, and if a reply ever states something your documents do not support, that month's fee is waived.
Is Conciergr month-to-month?
Yes. Conciergr plans are month-to-month with no contract and no setup fee, and cancel from the Portal at any time.
Is Conciergr an AI chatbot?
Yes, Conciergr is an AI assistant, and it says so if a customer asks. It answers only from the business's own Google Doc and Sheet, and hands anything it cannot answer, or anything sensitive, to a person on the team.
Does Conciergr need a new WhatsApp number?
No. Conciergr works on the number the business already uses, and the team keeps the WhatsApp Business app on their phones. Replies appear there like any other sent message, and staff can step in at any time.
How do I contact Conciergr?
Email hello@conciergr.com. Conciergr replies to every email within one business day, Singapore time, and every answer is in writing so you can share it with your team.
More questions owners ask before they start, about changing timetables, other WhatsApp tools, staff and busy days: the full FAQ.